Clairvoyant Collective Ltd is a trading name of Hannah Macintyre Clairvoyant Medium, Hannah Macintyre Spiritual Medium, Mediumship Matters & Hannah Medium.

You must be over 18 to use our services.

Competitions

1. Entries received after the closing date time will not be considered.

2. Competition entrants must be 18 years or over at the time of entry.

3. Staff professionally associated with the Clairvoyant Collective company, or anyone connected with the competition may not enter.

4. The winner will be announced on our social media, and they then have 14 days to message us their address to receive their prize.

5. The winner must be happy for their full name to appear on our social media and/or website

6. The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

7. The winner may be required to participate in promotional activity relating to the competition.

8. Prizes will be dispatched within 6 weeks of draw announcement

Chargebacks

In the event that we receive a chargeback from a customer, who has legitimately used the service as per the terms and conditions, then the Clairvoyant Collective will pursue the customer to retrieve the monies owed for the reading. All additional charges that the Clairvoyant Collective may incur, from either the merchant company or a recovery company, will be liable for payment by the customer. We also reserve the right to bar customers from the use of our services, should a chargeback be made against us.

Customer Services

If you wish to contact customer services, please email Hannah directly at hannah@hannahmedium.co.uk

Refunds

We do not offer refunds or transfers for appointments cancelled within 36 hours of your booked slot. If you require a refund please cancel your appointment via the button in your confirmation email and we will issue your refund within 5 working days. ALL REFUNDS are subject to a £2 non refundable processing fee.

If you're unhappy with your reading

All of our readers are handpicked and go through a test procedure to make sure that they are genuine psychics. If the reader does not meet our excellent standards then they do not work with us. In the event that you are unhappy with your reading, please make sure that you contact Hannah at hannah@hannahmedium.co.uk so she can help you. You must contact us within 5 working days of terminating your reading and your reading must not have lasted more than 5 minutes. All requests must be made through are subject to verification. Refunds to customers will be at our discretion.

Disclaimer

All of the psychic, clairvoyant, mediumistic or astrological readings that are given are done and completed in good faith, but in some instances, the information may represent opinion or judgment. The Clairvoyant Collective Ltd cannot guarantee the accuracy or completeness of any information given during the time of the reading.

We want to make it clear that our Readers are not qualified counsellors, nor qualified medical professionals, nor do they hold any qualifications in law or finance and make no claims to this regard. A Reader may, from time to time, offer a personal opinion, but this does not constitute a consultation, may it be legal, financial or any sort of professional counselling.

We believe in your individual power to transform your life. UK law obliges us to say that all readings done by all Readers are for entertainment purposes only.

In using our services, you must understand that The Clairvoyant Collective Ltd do not provide recommendations, counselling, nor give any directions for you to follow. In particular, if you have any medical conditions that you are concerned about, you should always consult a qualified member of the medical profession for advice and treatment. Any opinions that Readers offer related to the spiritual aspect of any health issue are NOT a substitute for treatment by the medical profession and we strongly urge you not to use or see them as such.

The Clairvoyant Collective are not engaged in rendering medical aid, counselling or other professional services or advice, and neither shall be liable or responsible to any person or entity for any loss or damage caused, or alleged to be have been caused, directly, or indirectly, by or from the guidance given or ideas suggested, or referred to during a reading, or on this website, or in any related publications. The Clairvoyant Collective Ltd will exclude you from using our services if your behaviour suggests or intends to unreasonably offend or abuse our readers.

Indemnification

You agree to indemnify, defend and hold harmless The Clairvoyant Collective, its affiliates, officers, directors, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees) arising from your use of the Services, your violation of the Terms of Use or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. The Terms of Use will inure to the benefit of The Clairvoyant Collective Ltd’s successors, assigns, and licensees.

We have no control over nor do we guarantee any actions that you may decide to take as a result of using any of the sites and services and by using them you agree that You will not hold Us responsible for any damage arising as a result of actions taken by Customers in response to Services such as:

• Readings and interpretations and advices provided by Readers;

• The truth or accuracy of Content, information and Services such as readings and interpretations and advice provided by Readers;

• The truth or accuracy of feedback, Ratings, or other Content posted by Users or The Clairvoyant Collective’s employees across all of the Websites;

• The ability of Readers to provide Services such as readings and interpretations and advice as well as the ability of Customers to pay for the Service;

• Minimum levels of Connections to Readers;

• Incorrect use by You of the Service;

• Any additional rates and costs charged by Your service provider when using the Services.

Please see our privacy policy that sets out how we comply with European Union data protection requirements. This applies to use of all services and the sites.

We are committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

Wherever possible, we use actual portrait shots of our readers although for some we may need to use stock shots.